Tennessee Bankers

Endorsed Partners

When evaluating products and services for use at your bank, look for the TBA Endorsed seal. This seal designates companies that are officially endorsed by the Tennessee Bankers Association. These respected companies have strong relationships with many TBA member banks and have a proven record of success in the Tennessee banking industry.

ABA Insurance Services
Bank Director
Compliance Alliance
CRA Partners
Financial Products and Services, Inc
Franklin Madison
Harland Clarke
IntraFi Network
Investors Title Insurance Company
Keystate Captive Management
NFP Executive Benefits
Office Depot
Pathway Lending
Thumbprint Signature Program

ABA Insurance Services

ABA Insurance Services, a member of Great American Insurance Group, serves the banking industry by offering D&O, bond, cyber and other related insurance to financial institutions countrywide, with 1 in 3 Tennessee banks choosing ABA Insurance Services for their coverage. Endorsed by Tennessee Bankers Association, this unique insurance program has been a market leader for over 30 years, and is recognized by insurance and banking professionals as a secure, stable and affordable source of coverage. Through the program's primary reinsurer, American Bankers Mutual Insurance, Ltd., a distribution to banks has been declared for 30 consecutive years, totaling $88.8 million with Tennessee banks sharing over $43,000 in 2020. A P&C program is also available. For more information, contact or have your insurance agent contact ABA Insurance Services' Matt Kommel, 800-274-5222, or visit www.abais.com.

Contact: Matt Kommel
3401 Tuttle Rd, Ste 300
Shaker Heights, OH 44122-6393
(800) 274-5222
Email: mkommel@abais.com

Bank Director

An information resource to the financial community since 1991, Bank Director focuses on the strategic issues most fundamental to a bank's CEO, senior leadership team, chairman and independent directors.  A privately-held company based in Brentwood, TN with offices in Washington, D.C., our team's operational focus aligns with the educational, informational and fiduciary interests of a bank's board of directors and C-suite of executives. In response to the mounting pressures placed on the banking community, Bank Director has created a board education program.  This affordable membership program combines Bank Director’s conferences, our quarterly publication, director training videos and our online library of exclusive articles.  It’s not a one-time learning opportunity, but rather an ongoing collection of resources in-person, in-print and online.  Active participation in this program is sure to send a strong signal to your regulators that you are committed to a “strong board, strong bank” philosophy and that your board has the knowledge to exceed governance expectation.

Contact: Amanda Wages
201 Summit View Dr., Suite 250 • Brentwood TN 37027
(615) 777-8461
Email: awages@bankdirector.com


"Our bank has received great value from our relationship with Bank Director.  Our Directors use the tools as a one-stop resource to keep up with changes and relevant issues within the industry.  The knowledge they gain and questions they ask as a result of the education sets the stage for better discussions at board and committee meetings."

John McDearman
Wilson Bank and Trust

For more information on BankDirector, watch the presentation below.





Compliance Alliance

An expertly-staffed hotline, federal regulatory tools, policies and procedures, and unlimited reviews for small-to-medium community banks across the U.S. — the only all-inclusive banking compliance advisory. C/A’s nearly 1700 products and tools support 48 separate bank compliance areas –an unlimited-access Bank Compliance Library – conforms to the most recently published federal banking rules and regulations. Whether you are building institutional exam-readiness or a bank compliance program, C/A has all the resources, access, and availability for one membership subscription. Co-owned by the Tennessee Bankers Association and 28 other state bankers’ associations across the country. Contact C/A’s Membership Development Team at (888) 353-3933 or info@complianceallince.com.

Contact:  Brittney Stacey
PO Box 162407 • Austin, TX 78716
(888) 353-3933
Email: brittney@bankersalliance.org

Click here to learn more about Compliance Alliance in this 60 second review.

Click here to learn about Virtual Compliance Officers from Compliance Alliance.


CRA Partners

CRA Partners offers a compliance solution powered by the Senior Housing Crime Prevention Foundation. Since our inception in 2000, we have helped banks across the country earn meaningful CRA credit for ensuring safe senior living environments through our turnkey crime prevention program, Senior Crimestoppers. Funded exclusively by the banking industry and endorsed by bankers associations in 30-plus states, Senior Crimestoppers protects low- to moderate-income seniors living in senior housing facilities, HUD communities and state veterans homes from theft, abuse, and neglect.

The hundreds of bank partners we’ve worked with have seen the impact of their funds firsthand. Our flexible funding options make it simple for banks to get involved through a community development loan, community development investment, or a grant. It all depends on your bank’s CRA needs.

• CRA-qualified loan, investment and service test credit
• 100% turnkey solution, no administrative burden
• Flexible, low-risk funding options
• Detailed LMI documentation for CRA exam

Contact: Shea Gabrielleschi
5100 Poplar Avenue, Suite 711 • Memphis, TN  38137-0711
Email: shea@shcpfoundation.org


Financial Products and Services, Inc

The wholly owned insurance agency of TBA, Financial Products and Services, Inc (Financial PSI) offers insurance coverage and employee benefit plans specifically tailored for Tennessee banks. A board of directors composed of TBA members and executives provides oversight for Financial PSI. Its returns to the association help TBA offer high-quality services and programs to members while keeping dues among the lowest of any state bankers association in the country. Financial PSI products and services include: group medical and life insurance; group and individual disability insurance; 401(k) plans; supplemental retirement and survivor benefits for key employees and directors; long-term care insurance and financial institution bond, directors’ and officers’, and property and casualty coverage; estate planning and consultation; seminar programs for bank customers; and business continuation programs. Financial PSI can also partner with banks to create an insurance sales center, which helps increase noninterest revenue for your institution.

Contact: Brian Mobley
211 Athens Way, Suite 100 • Nashville, TN 37228-1383
(800) 456-5191 or (615) 244-5100
Email: bmobley@financialpsi.com

Franklin Madison

An industry pioneer with 50 years of experience, Franklin Madison builds financial security for individuals and families by delivering industry-leading insurance products and agency services through its brand partners. Franklin Madison helps generate increased loyalty and incremental revenue for more than 3,500 financial institutions, insurtechs, and carriers. Based in Franklin, Tennessee, Franklin Madison has approximately 200 employees. For more information, visit franklin-madison.com or follow us on Instagram and Twitter at @frnklnmadison and LinkedIn.

Click here learn how Franklin Madison can help banks guide their customers to the right insurance solutions and gain financial education.

Contact: Erin Grote
801 Crescent Centre Drive, Ste 500 • Franklin, TN  37067-6228
Email: egrote@franklin-madison.com​

Harland Clarke

Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses. It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. Harland Clarke is a Vericast business (www.vericast.com). For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

Click here for more information about Harland Clarke's solution portfolio.


Contact: Ryan Mason
Email: ryan.mason@harlandclarke.com

Chuck Rector
Email: chuck.rector@harlandclarke.com

Click here for "Three Lessons from Retailers for Institutions Seeking to Better Their Customer Experience."

Click the button below for a video on the future of card services, highlighting eight trends and how your institution can prepare.





Click the button below for a recorded webcast on Harland Clarke's partner Yext, which helps with managing your digital channels.





IntraFi Network

Promontory Interfinancial Network is now IntraFi NetworkSM. Having built the largest bank network of its kind, we’re a trusted ally to community banks that never competes with banks for their customers and that helps them to attract and maintain valuable customer relationshipsgrow reciprocal depositsmanage liquidity and generate fee incomediversify funding, and reduce collateralization. Work with the market leader to grow profitability and increase franchise value. 

IntraFi Network’s innovative balance-sheet management solution — known as IntraFiSM Network DepositsSM (formerly CDARS®, ICS®, and IND® deposit solutions)— empowers institutions to increase profitability, grow franchise value, manage liquidity more easily, and serve customers better. To learn more, visit IntraFi.com.

Use of the IntraFi Network Deposits service is subject to the terms, conditions, and disclosures set forth in the applicable program agreements, including the applicable Participating Institution Agreement and Deposit Placement Agreement. Limits apply, and customer eligibility criteria may apply. If a depositor is subject to restrictions with respect to the placement of funds in depository institutions, it is the depositor’s responsibility to determine whether the placement of its funds through IntraFi Network services satisfies those restrictions. Program withdrawals may be limited to six per month when using certain IntraFi Network services. IntraFi Network, IntraFi, and Network Deposits are service marks, and CDARS, ICS, and IND are registered service marks, of IntraFi Network LLC.

Dave Still
1300 17th St N, Ste 1800 • Arlington, VA 22209-3810
866-776-6426, ext. 3439
Email: dstill@promnetwork.com

Investors Title Insurance Company

Over the last five decades, Investors Title has partnered with over 500 financial institutions to establish lender-owned title insurance agencies, providing a profitable fee income opportunity and superior products and services. Our partners benefit from reliable, diversified, and profitable revenue streams. In addition to a network of agencies throughout the United States, Investors Title Insurance Company has 35 issuing offices in North Carolina, a 450+ attorney agent network of agents in the southeast region, and a growing network of more than 80 independent agents in Texas. We partner with organizations representing more than 400 financial institution charters, real estate industry companies, and other financial affiliates.

Based in Chapel Hill, NC, Investors Title is a wholly-owned subsidiary of Investors Title Company, which is traded publicly on NASDAQ (“ITIC”). Investors Title specializes in residential and commercial title insurance, related online products, 1031 exchanges, reverse exchanges, settlement services, title agency management services, and trust and investment services.

Our agency program offers affiliates a reasonable, often superior return on investment for little risk. In addition, regulatory requirements specify standards for both title insurance agents and financial institutions. Our lender-owned title agency model demonstrates a commitment to such standards through ALTA Best Practices and RESPA compliance, focusing on exceptional service and solution-driven products for our partners and customers.

Bank Ownership Benefits:
•    Significant fee income opportunity
•    Impressive ROI with long-term growth potential
•    A business model that capitalizes on economies of scale
•    Natural extension of real estate lending 
•    Better understanding of coverage options and claims resolution

Affiliate-owned agencies in Tennessee are managed and underwritten by Investors Title.

Since 1999, Tennessee bank-owned agencies have written over $75 million in title insurance, resulting in substantial cash dividends to the owner banks. The agencies strong focus on superior customer service and operational efficiencies is the hallmark of their success.  

BTET Summary
Bankers Title of East Tennessee has been proudly providing title insurance and related services in Tennessee since 1999. We are a multi-bank owned title agent serving East Tennessee, and we are proud to be affiliated with several community banks.

TCOS Summary
Title Center of the South has been proudly providing title insurance and related services in Tennessee since 1999. We are a multi-bank owned title agent serving Middle and West Tennessee, and we are proud to be affiliated with several community banks.


Contact: Norma Carroll
121 North Columbia Street • Chapel Hill, NC 27514-3502
(865) 384-7846
Email: ncarroll@invtitle.com

Click here for information on the Affiliated Agency Program from Investors Title.

Click here for affiliate Bankers Title of East Tennessee, LLC.

Click here for affiliate Title Center of the South, LLC .

KeyState Captive Management

KeyState Captive Management, an affiliate of The KeyState Companies, has partnered with the Tennessee Bankers Association to offer a unique bank captive insurance program to Tennessee financial institutions. The Bank Captive Program is designed by national accounting firm Crowe Horwath LLP and then administered by KeyState Captive Management.  Banks that fit a certain asset size and earnings criteria can form their own wholly owned captive insurance company to finance risks (that are not commercially insured) in a tax advantaged way.

Contact: Josh Miller
101 Convention Center Drive, Suite 850 • Las Vegas, NV 89109-2003
(702) 598-3738
Email: jmiller@key-state.com


Ncontracts is a leading provider of compliance and risk management solutions to the financial services industry. With over 3,700 customers, the company’s powerful combination of software and services provides banks, credit unions, and mortgage companies with an integrated, user-friendly cloud-based solution suite that encompasses the lifecycle of risk and compliance: vendor management, operational risk, audit and findings, and lending compliance. Ncontracts was recently named to the Inc. 5000 fastest-growing private companies in America for the second consecutive year. For more information, visit www.ncontracts.com or follow the company on LinkedIn and Twitter.

Become an Ncontracts client and:

  • Establish and/or refine vendor management policies
  • Pass compliance audits with assistance from our compliance team
  • Assess and monitor risks and opportunities with ease
  • Cut costs across the board by eliminating outdated, manual processes
  • Utilize state-of-the-art, leading technology for vendor management, cyber-risk management, findings management, contract management, and BCP

Read here to learn more about the TBA – Ncontracts endorsed partnership.

Contact: Tom Vickery
Email: tom.vickery@ncontracts.com

NContracts overview

Learn more about Ncontracts products and services.

Click here for an NContracts article on how to structure vendor contracts to guard against rogue insiders & cyber threats.

Click here for an NContracts article on how to align finch with your business strategy 

NFP Executive Benefits

With 1,250 BOLI clients as of December 31, 2019, NFP Executive Benefits (NFPEB) provides banks with customized solutions for designing and financing benefit programs to recruit, retain, and reward key officers and directors. Our services include the implementation and administration of both BOLI and nonqualified benefit plans. NFPEB is well positioned to provide its clients with timely, accurate documentation and regulatory compliance support. The organization includes CPAs, attorneys, MBAs, CLUs, CFP, and ChFC professionals, a former bank regulator and several former bankers and bank directors, and other experts with advanced degrees and licenses. Our staff also includes individuals with significant BOLI and benefits administration experience as well as one of the industry's most recognized experts on accounting and tax matters. NFPEB has the exclusive endorsement of the Tennessee Bankers Association for the implementation and administration of both BOLI and nonqualified benefit plans. In addition, it has the endorsement of the American Bankers Association for the implementation and administration of BOLI and executive and director benefit plans. As further evidence of its leadership role in the industry, 10 state bankers associations also exclusively endorse NFPEB for BOLI. Call David Shoemaker, CPA/PFS, CFP at 901-754-4924, James Taylor at 901-202-6886 or Linda Radley at 901-754-0144 for more information.

Contact: David Shoemaker, CPA/PFS, CFP®
Email: david.shoemaker@nfp.com

James Taylor
Email: james.taylor@nfp.com

8000 Centerview Parkway, Ste 525 • Memphis, TN 38018-4256
(901) 754-4924 or (404) 229-2941

To hear from David Shoemaker at ABA's Conference for Community Bankers, click this link.

To read David Shoemaker's article “The High Cost of Good Talent and the Value of Retention” click here.


"David Shoemaker and the NFP Executive Benefits team have been a trusted partner for our bank for 20 years for the design, implementation and ongoing support of our executive compensation plans and director deferred plans.  David and his team continue to be resources for us in all areas related to strategic compensation plans."

Mott Ford
Chief Executive Officer
Commercial Bank and Trust

"Our experience with NFP Executive Benefits has been exceptional.  David Shoemaker, James Taylor and their team bring knowledge and expertise, professional service and attention to detail in the administration of our BOLI program.  Most recently we have entrusted them with other employee benefit opportunities.  They have been outstanding in making sure our BOLI and benefit plans are in line with regulatory guidance.  We highly value our relationship with NFP Executive Benefits."

John Muse
President & CEO
Farmers State Bank

Office Depot

The Tennessee Bankers Association has partnered with Office Depot to provide association members significant discounts on a wide range of office and banking supplies, furniture, cleaning supplies, personal protective equipment (PPE), and copy/print solutions. Office Depot is more than just a supplier for TBA members. They also provide value-added services and solutions to help reduce costs and improve efficient product selection.
Program Highlights:

  • Select from 1,300 discounted items that are frequently used by the banking industry — as well as office products, cleaning supplies, personal protective equipment (PPE), furniture and print solutions
  • Customize a list of up to 75 additional items from a select group of office supplies to help meet your specific objectives
  • Give your associates access to the Tennessee Bankers Association contract pricing through the Employee Purchase Program
  • Buy online and pick up in-store in one hour
  • Receive your negotiated price or the in-store price (whichever is lower) when you present your Store Purchasing Card (SPC) at any Office Depot® or OfficeMax® location
  • Leverage cost-saving tools, convenient reporting and bill management through our world-class e-commerce platform
  • Help drive savings and compliance with quarterly business reviews from Office Depot’s highly trained sales team
  • Enjoy fast and free delivery on qualifying orders of $50 or more, within our local delivery areas 

Employee Registration:
Employees of any Tennessee Bankers Association member can sign up for an individual Office Depot account by clicking here

Contact: Isaac Mares
Senior Inside Sales Representative
855-337-6811 Ext. 12878
Email: isaac.mares@officedepot.com

Learn more about this program. Click here for a video about the program.

Click here for September coupons.

Pathway Lending

Pathway Lending is an economic development lender, certified by the U.S. Treasury Department as a Community Development Financial Institution. Pathway Lending provides loans, advisory services and training to businesses in Tennessee to help businesses grow and create jobs. Headquartered in Nashville, Pathway Lending offers a variety of loan products for working capital, accounts receivable and inventory financing, real estate, equipment, energy efficiency, and growth capital. By providing CRA qualified investments or loans to Pathway Lending, financial institutions receive Community Reinvestment Act credit under the investment and community development loan test. Additionally, loans and investments are eligible for Tennessee franchise and excise tax credits.

Contact: Clint Gwin
201 Venture Circle • Nashville, TN 37228-1603
Email: clint.gwin@pathwaylending.org


ServisFirst Bank

ServisFirst Bank is the Tennessee Banking Association’s partner for the agent credit card program. ServisFirst currently issues cards for over 100 community banks in the country, including many that have recently converted from other agent card programs. Through the program, TBA members will be able to issue credit cards to their customers, both commercial and retail, with their bank’s logo. The TBA board of directors recently approved the endorsement citing ServisFirst’s innovative product offerings, customer service and transparency on pricing. ServisFirst provides a simple, straightforward program that includes credit card marketing and portfolio management services at no cost to the bank.

ServisFirst will:

  • Develop, fund and execute marketing and advertising programs to grow the bank’s card portfolio, including letter writing campaigns, in-branch promotions, etc.
  • Provide a portfolio management team to support the bank
  • Underwrite, establish, maintain and conduct servicing activities including customer service and collections
  • Provide summary reporting on a quarterly basis
  • Conduct on-site meetings and provide on-site training

Key Benefits to Banks:

  • Twenty percent of net profit is shared with the TBA member bank
  • Compliance is managed by ServisFirst, which holds all the outstanding balances
  • Banks have the option to guarantee declined accounts (after review) and receive 80 percent of net profit share
  • Cardholder support is provided 24/7
  • Bank customers can choose from four types of cards, including a platinum benefits card and a cash back rewards card for both consumers and business customers
  • ServisFirst Bank also offers a customized purchase card program, which allows a higher amount of control and monitoring for business owners
  • The card program’s implementation fee will be waived for TBA members that are also members of the American Bankers Association

Contact: David House
Vice President, Correspondent Banking Officer
Email: DHouse@servisfirstbank.com

2500 Woodcrest Place
Birmingham, AL, 35209

Thumbprint Signature Program

The TBA’s Thumbprint Signature Program, which has been praised by law enforcement officials and embraced by many Tennessee banks, offers an easy and inexpensive way to deter check fraud without inconveniencing customers. Here’s how it works: When nonaccount holders ask to cash a check at a participating bank, they must place an impression of their thumbprint on the face of the check. A small “inkless” touch pad is used, which leaves a clear black print that disappears from the thumb with slight rubbing. The procedure is quick, simple and clean. Criminals foolish enough to put their thumbprints on bogus checks leave a positive ID that can be turned over to law enforcement officials. The program has been used as evidence in many cases and has assisted in the follow-up investigation of burglaries, thefts, and crimes other than forgeries.

Contact: T'Lanie Luu
Tennessee Bankers Association
211 Athens Way, Suite 100 • Nashville, TN 37228-1381
800-964-5525 or 615-244-4871
Email: tluu@TNBankers.org

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