Tennessee Bankers

2005-3 Bilingual (Spanish) Financial Servicing/Collections Manager

Job Description

Servicing/Collections Manager is responsible for managing a growing portfolio of mortgage loans. Some of the responsibilities include team management, mortgage collections, delinquency reporting, loss mitigation and new portfolio on boarding.

 

Requirements

  • Strong focus on leadership through coaching, mentoring, training and team building to ensure team member retention in a historically high turnover field.
  • Managing mortgage payment arrangements with customers as well as designing specific plans for recoveries.
  • Essential work responsibilities are adhering to company procedures and consumer privacy regulations, identifying the debtor’s ability to repay the mortgage, preventing mortgage delinquency, auditing loan documents, and performing clerical duties.
  • Main job requirements include knowledge of mortgage regulations, customer service, tact and diplomacy, problem solving, attention to details, confidentiality, and computer literacy.
  • Collections, loss mitigation, & customer service skills are required. Candidates must have strong communication & negotiation skills, as well as experience in staff management and financial services.
  • Must be fluent in Spanish.

 

Job Type

Full-time

 

Applicants must send their resumes and their salary requirements to janet.simpson@apexbank.com