Tennessee Bankers

The Universal Banker Certification Program

August 10 & 11: Virtual event online

Early Registration Deadline: July 27, 2020

This program is only offered as a Virtual event. Contact Sheena Frech for more information.


This two-day seminar’s focus is on the essentials for today’s banking environment to develop the universal branch, get the right team on board, provide exceptional service, make referrals, and build profitable relationships from millennials to baby boomers and veterans. This program is highly recommended for all bank employees in customer contact positions, branch managers, retail branch administrators, and marketing directors. Trina McCoy, senior consultant/facilitator, Performance Solutions Inc., is the presenter for this program. 



Dianne Barton, Founder/ President, Performance Solutions, Inc.
Trina McCoy, Senior Consultant/Facilitator, Performance Solutions, Inc.


Continuing Education Credit

Attendees qualify for 6.5 hours each day of Continuing Professional Education (CPE) credit in the area of Specialized Knowledge.



Program Fees

TBA Members / Associate MembersNonmembers
Early Registration $530$1060
Early registration deadline is July 27, 2020
Registration $580$1110
Day-of-Program $630$1160

TBA Contact

Sheena Frech - sfrech@tnbankers.org
Director of Education
Tennessee Bankers Association
211 Athens Way, Ste 100 • Nashville, TN 37228-1381
800/964-5525 or 615/244-4871 or www.TNBankers.org

Register for The Universal Banker Certification Program

1: Select a Date/Location

Special Needs: If you have a special need that may affect your participation in this program, or special dietary requests, please send TBA a statement detailing your needs at least 10 days before the program. We will contact you to discuss accommodations.

2: Enter Attendees

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3: Add to Cart