Tennessee Bankers

TBA Member Bank Responses to COVID-19

TBA Member Banks' Responses to COVID-19

Below you will find a list of what TBA Member Banks are doing at their branches to handle the pandemic.

 

Bank of America

  • Committed $100 million to support local communities in need as the world faces unprecedented challenges from the coronavirus. The funds will help increase medical response capacity, address food insecurity, increase access to learning as a result of school closures, and provide support to the world’s most vulnerable populations.
  • Working to identify and assist affected clients and provide the right support to address their unique personal needs. Offering assistance to qualifying consumer and small business clients facing hardships, including deferred payments and forbearance with certain fees.
  • Encouraging customers affected by the coronavirus who need financial assistance to call the bank’s 24/7 dedicated client care number at the phone number listed on their credit or debit card or statement, or to access help through both online and mobile app banking platforms.
  • Deploying any of the bank’s 12 mobile units (Financial Center and ATMs) to designated areas to assist clients in need.
  • Augmented daily Financial Center cleaning procedures and frequency with stronger disinfectant products on high tech surfaces and have made hand sanitizers available to clients. Enhanced employee safety measures such as requirement to wear gloves to handle cash.

Centennial Bank

Commercial Bank and Trust Company

Community Bank

Fifth Third Bank

FirstBank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and offering remote work options for employees.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including fee refunds, zero percent interest rates on credit cards and cash reserves, and skipping loan payments.
  • Encouraging customers to use its mobile, online and voice banking services, as well as ATMs and night depositories at branch locations.
  • Instituted an Emergency Sick Leave policy for employees who are infected, suspected of infection, in quarantine and who are not able to telework or work due to school/daycare closures.

First Horizon

  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.
  • Restricted business travel for employees and postponed/canceled large meetings and other events.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and reminding customers to safeguard their personal information.

INSBANK

  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.
  • If a need exists that cannot be handled remotely, have temporarily abbreviated lobby hours in order to balance procedures and protocol. Facilities will be open to customers from 10 a.m. to 2 p.m. M-F. Service personnel remains available during normal operating hours.

JPMorgan Chase

  • Instituting/enhancing measures at branch and office locations to protect health of both customers and employees.
  • Encouraging customers to use online, mobile and voice banking services.
  • Encouraging individuals who are affected by COVID-19 and need help with their accounts to contact their customer service representatives.
  • Relief is currently on case-by-case basis and could include fee waivers or refunds, changing due dates or extending credit lines.
  • Urging customers to protect themselves from coronavirus-related scams. 

Pinnacle Bank

  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.
  • Proactively reaching out to clients who could be affected by the pandemic to help with any potential impact.
  • Encouraging customers to use its mobile, online and voice banking services, as well as ATMs and drive-through locations.
  • Restricted non-essential business travel for employees.

Renasant Bank

  • Instituting employee travel restrictions and encouraging the use of “social distancing “ and collaborative meeting tools
  • Communicating alternative ways for customers to bank
  • Maintaining close contact with our business customers as you evaluate the potential impact for your business and plan for current and future needs.

Studio Bank

U.S. Bank

  • Encouraging customers who need help right away to call a specified help line to discuss assistance.
  • Urging customers to use its digital banking features, including its mobile app, online banking or banking by phone.

Wells Fargo

  • Advising customers who are experiencing financial difficulties to contact bank specialists for help regarding consumer lending, small business and deposit products.
  • Providing assistance including fee waivers, payment deferrals, and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact the bank, and will continue to communicate with customers as the situation evolves.
  • Wells Fargo has made several significant enhancements to its benefits and time away programs to provide additional support to all employees during this public health emergency, including benefit enhancements specifically for employees directly affected by coronavirus through illness or school closures.
  • Wells Fargo Foundation announced up to $6.25 million in donations to support domestic and global response to the COVID-19 and to aid public health relief efforts.