Essential Duties/Responsibilities includes but is not limited to the list below:

• Handling core banking tasks for GL’s, checking and savings accounts, CDs/IRAs, and safe deposit boxes, including but not limited to, unpostables, exceptions, stop payments, chargebacks, adjustments and returns.
• Provide support to customers and bank personnel regarding questions on products, services, accounts and transaction activity in a timely and friendly manner.
• Reconcile internal bank accounts.
• Account Data Entry and Maintenance: Performing data input and/or maintenance to customer records and accounts as requested.  Performing data entry and account maintenance reviews to provide for dual control and appropriate segregation of duty.
• ACH: Setup ACH originations; review prenotes; process returns, death notifications, and reclamations.
• Debit Cards: Processing new card requests; close card requests.  Maintenance cards such as card restrictions; debit card limit increases; travel notes. Close card report monitoring and processing. Assisting with Fraud inquires and following policies and procedures on REG-E. Assisting customers with card links to Apple Pay within Visa platform.
• Wires: Daily processing incoming and outgoing domestic or foreign wires for both bank operations and customers. Reviewing accuracy, following dual role approvals, and other wire procedures according to bank wire policy. Processing transactions for wires. Maintaining proper documentation and logs for wires. Monitoring for suspicious activity and reporting such to Compliance Department. 
• Mobile Deposit: Approving/denying of customer mobile deposits. Placing holds as necessary and mailing necessary letters for holds.
• Provide digital banking support including, but not limited to, resetting passwords, assisting customers with logging in and navigating digital banking services, reviewing enrollments, responding to customer inquiries and requests submitted via digital banking, bill pay research and inquiries, and Apple Pay.
• Treasury Management: Providing support to the Treasury Management Department and/or customers as needed.
• Assist with online account opening as needed.
• Using professional phone etiquette. Answering or returning calls in a timely manner.
• Assist with customer or bank mail processing.
• Regular and punctual attendance as stated within company policy.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills. Including professional etiquette, acceptable grammar, and spelling skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• General Banking Knowledge, including various federal regulations and responsibilities relating to each.
• Excellent customer service skills
• Ability to rationalize and make on the spot decisions regarding customer transactions.
• Excellent technology skills: computer, phone, email, internet, mobile app.
• Ability to cross train.
• Knowledge of and abiding by all bank policies and procedures.
• Must be able to speak, read, write, and understand English, the primary language used in the workplace.
• Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form.
• Ability to professionally interact effectively with others and be team oriented.
• Basic office skills, filing, documentation, organizing, note taking.