The Treasury Management Operations Specialist oversees the daily operations of the Treasury Management (TM) operations department and ensures the efficient delivery, security, and accuracy of Treasury Management services provided to business clients. This role is responsible for supporting onboarding and implementation functions, maintaining treasury systems, and driving operational excellence through continuous improvement, training, and risk mitigation.

 Client Support, Implementation & Onboarding

• Oversee implementation and setup of TM services including, but not limited to, ACH, Positive Pay, Remote Deposit Capture, and Online Wire Transfers.
• Support TM Sales Officers by converting revenue opportunities.
• Lead end-to-end onboarding and complex client implementations.
• Train staff and clients on TM products and systems.
• Maintain documentation and ensure compliance.
• Review team’s back-office setup and documentation to ensure accuracy
• Assist account officers with opening deposit accounts for new-to-bank TM customers

 Risk Management, Compliance & Audit

• Ensure operations adhere to regulations and bank policies.
• Manage risk assessments for RDC, wires, ACH.
• Coordinate audits for the TM department.
• Monitor ACH company limits.

 Systems Administration & Continuous Improvement

• Oversee online banking systems, updates, and testing.
• Identify process improvement opportunities.

 Communication & Collaboration

• Partner with internal teams to enhance client satisfaction.
• Communicate technical concepts clearly.
• Participate in meetings and continuing education.

Qualifications

• Extensive knowledge of TM products including, but not limited to, ACH, Positive Pay, and Remote Deposit Capture
• Ability to recognize opportunities to cross-sell TM products and communicate value propositions clearly to clients and internal partners.
• Understanding of bank operations, deposits, and online banking.
• Ability to explain technical concepts clearly.
• Excellent communication skills.
• Strong organizational and time-management skills.

Requirements

• Proficiency with Microsoft Office and banking platforms.
• Ability to operate standard office equipment.
• Ability to speak and listen clearly.
• Ability to lift 15 lbs regularly and up to 50 lbs occasionally.
• Ability to view a computer screen for extended periods.
• Dependable with strong sense of confidentiality.
• 5+ years experience in Treasury Management Operations.
• 2+ years experience with Jack Henry CIF 20/20 or Silverlake core.
• Knowledge of Banno Business is preferred.

Requirements

• Proficiency with Microsoft Office and banking platforms.
• Ability to operate standard office equipment.
• Ability to speak and listen clearly.
• Ability to lift 15 lbs regularly and up to 50 lbs occasionally.
• Ability to view a computer screen for extended periods.
• Dependable with strong sense of confidentiality.
• 5+ years experience in Treasury Management Operations.
• 2+ years experience with Jack Henry CIF 20/20 or Silverlake core.
• Knowledge of Banno Business is preferred.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Physical setting: Office

Work Location: Mt. Juliet (minimal travel to Smyrna, Lebanon, Brentwood, or Clinton may be required)