Tennessee Bankers

1807-22 (M) LOS Help Desk Manager

Exciting opportunity in Banking services located in 4th nationally ranked ‘Best Place to Live in 2017’ Franklin, TN. INTEGRA Software Systems, a provider of loan origination software, is seeking a highly motivated individual to join our team as an Application Help Desk Manager. The Application Help Desk Manager oversees the planning, implementation and tracking of client reported issues regarding INTEGRA’s loan origination software.

DUTIES/RESPONSIBILITIES: Manage and further develop help desk processes and procedures for effectiveness and efficiency; Perform specific help desk functions (i.e. phone, email, and ticketing responses, as well as, working specific issues to their closure) all in support of INTEGRA’s clients.

EXPERIENCE: Experience with consumer, commercial and/or mortgage lending through a bank or credit union is required; experience using Windows based software is required; experience as a help desk manager is a plus.

SKILLS: To perform this job successfully, ideal candidates should possess: intermediate to advanced knowledge of consumer, commercial and/or mortgage lending principles; excellent verbal and written communication skills; strong work ethic; desire and ability to learn software programs; professional demeanor; ability to work effectively with others in a team environment; ability to multi-task effectively and efficiently.

Competitive salary with benefits offered (Health, Dental, Vision, 401K, PTO, etc.)

INTEGRA Software Systems is an Equal Opportunity Employer. Qualified applicants should send their resumes to: resumes@integra-online.com