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Tennessee Bankers Association Professional Teller School - A Three-Part Series
Tennessee Bankers Association Professional Teller School - A Three-Part Series
5/2/2008
All Day
Tennessee Bankers Association Professional Teller School - A Three-Part Series
On average, 80% of customer interaction is with your front line and customer service employees. Surprisingly, the employees who face those customers each day are usually the least trained employees in the financial institution. How do we keep up with the competition? Do we want to grow our customer base? Do we want to put measures in place to avoid losing valuable business? How do we cross sell to meet each customer’s needs?
Program Instructor: Taye Cairnes
Program Information:
May 2, 2008 - Part 1 August 14, 2008 - Part 2 December 4, 2008 - Part 3 Barrett Training Center, Nashville 8:30 am-4:00 pm • Early registration deadline is April 21, 2008 • 19.5 hours CPE credit • 21 hours ICB credit
TBA Contact:
Debbie Brickles -dbrickles@tnbankers.org Vice President and Director of Training and Development Tennessee Bankers Association 211 Athens Way, Ste 100 • Nashville, TN 37228-1381 800/964-5525 or 615/244-4871
Registration Information:
• Download the Brochure Download and complete the conference registration form and return it to the TBA office. Brochure available approximately 60 days prior to program date.
• Secure Online Registration Complete the secure online registration form. Registration is available prior to brochures release.
Registration Fees:
TBA Members / Associate Members
Nonmembers
Early Registration
$595
$1,190
Early registration deadline is April 21, 2008
Registration
$620
$1,215
At-the-door
$645
$1,240
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